Last Updated: August 23, 2024
By providing your mobile phone number to Black Bear Restoration and opting in to receive text messages, you agree to the following terms and conditions for our SMS (text messaging) program.
Black Bear Restoration offers SMS/text messaging services to provide you with:
By providing your mobile phone number to Black Bear Restoration through our contact forms, website, phone calls, or in-person interactions, and by affirmatively agreeing to receive text messages, you consent to receive SMS messages from us at the number you provided.
You are NOT required to consent to receive text messages as a condition of purchasing any goods or services from Black Bear Restoration. You may decline and still receive full restoration services via phone call or email.
When you opt in to SMS communications, you are providing express written consent under the Telephone Consumer Protection Act (TCPA) to receive text messages from Black Bear Restoration at the mobile phone number you provided, even if that number is on a state or federal Do Not Call list.
The number of messages you receive will vary based on your service needs and interaction with Black Bear Restoration. Typical message frequency includes:
We will never send spam or excessive messages. All messages are transactional and related to your service requests.
Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all messages sent and received. Black Bear Restoration is not responsible for any charges from your mobile carrier. Please contact your mobile carrier for details about your text messaging plan.
Our SMS program is supported by all major U.S. mobile carriers, including but not limited to:
Carriers are not liable for delayed or undelivered messages.
You may opt out of receiving text messages from Black Bear Restoration at any time. There are three ways to unsubscribe:
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive a confirmation message that you have been unsubscribed.
Call our 24/7 line at 800-773-1747 and request to be removed from SMS communications.
Email us at info@blackbearrestorationca.com with "Unsubscribe SMS" in the subject line and include your mobile phone number.
After you opt out, you will no longer receive SMS messages from Black Bear Restoration unless you opt back in. Opting out will not affect any services you have scheduled or are currently receiving - we will communicate with you via phone call or email instead.
For assistance with our SMS program, reply HELP to any text message, or contact us:
Your mobile phone number is used exclusively by Black Bear Restoration to communicate with you about your service requests and restoration projects. We do not sell, rent, or share your contact information with outside companies for their marketing use.
We may use third-party SMS service providers (such as RingCentral or similar platforms) to deliver text messages on our behalf. These providers are contractually obligated to keep your information confidential and use it only to provide SMS services to us.
For complete details on how we collect, use, and protect your personal information, please review our Privacy Policy.
Some messages you receive may be automated (e.g., appointment reminders), while others will be sent by our customer service team. All messages are sent using an automated dialing platform, but you can always reply to reach a real person during business hours.
We will only send text messages related to:
We will NOT send promotional messages, advertisements, or marketing campaigns via SMS unless you separately opt in to a marketing program (which we do not currently offer).
You are responsible for providing an accurate mobile phone number and updating us if your number changes. Black Bear Restoration is not responsible for messages sent to an incorrect or outdated phone number.
Black Bear Restoration, along with mobile carriers and SMS service providers, make no warranty regarding the delivery, timeliness, or accuracy of text messages. Messages may be delayed or undelivered due to factors outside our control (network congestion, carrier issues, device settings, etc.).
While we offer 24/7 emergency response, text messaging should NOT be used for urgent emergencies. For immediate emergency assistance, always call us directly at 800-773-1747.
We reserve the right to modify these SMS Terms and Conditions at any time. If we make material changes, we will notify you via text message or by posting the updated terms on our website. Your continued participation in the SMS program after changes constitutes acceptance of the updated terms.
We reserve the right to terminate our SMS program or your participation in the program at any time without notice. You may also terminate your participation at any time by opting out as described above.
Our SMS program complies with:
For questions about our SMS program, privacy practices, or to exercise your opt-out rights:
24/7 Phone: 800-773-1747
Email: info@blackbearrestorationca.com
Service Areas: Fresno, Kern, Los Angeles, San Bernardino, Riverside, Orange, and San Diego Counties, California