Introduction
Black Bear Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, text message, or email.
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a free inspection or quote
- Contact us via phone, email, text message, or contact forms
- Schedule emergency restoration services
- Subscribe to our newsletter or blog updates
- Engage with us on social media
This information may include:
- Name
- Email address
- Phone number (mobile or landline)
- Home or business address
- Property damage details
- Insurance information (when applicable)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
SMS/Text Message Privacy Policy
📱 Important SMS Consent Notice
No mobile opt-in or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.
When you provide your mobile phone number to Black Bear Restoration, you may receive:
- Appointment confirmations and reminders
- Service updates related to your restoration project
- Emergency response notifications
- Follow-up communications regarding your service request
SMS Opt-In and Consent
- You are not required to consent to receive text messages as a condition of purchasing any goods or services from Black Bear Restoration
- By providing your mobile phone number, you consent to receive transactional text messages related to your service requests
- Message and data rates may apply based on your mobile carrier plan
- Message frequency varies based on your service needs
SMS Opt-Out
You may opt out of receiving text messages at any time by:
For complete SMS Terms and Conditions, please see our SMS Terms page.
How We Use Your Information
We use the information we collect to:
- Provide emergency restoration services and respond to your inquiries
- Schedule appointments and provide service updates
- Process insurance claims and communicate with insurance adjusters
- Send appointment confirmations, reminders, and service notifications
- Improve our website, services, and customer experience
- Send periodic newsletters or promotional materials (only if you opt in)
- Comply with legal obligations and protect our legal rights
Information Sharing and Disclosure
🔒 We Do NOT Sell Your Information
Black Bear Restoration does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing for Service Delivery
We may share your information only with:
- Insurance Companies: When you file a claim, we share necessary information with your insurance carrier and adjuster to facilitate your claim
- Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, payment processors). These parties are contractually obligated to keep your information confidential
- Legal Compliance: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets (your information would transfer with the business)
📧 Third-Party Marketing
Your mobile phone number, email address, and personal information will NOT be shared with third parties or affiliates for their direct marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
California Residents (CCPA Rights)
If you are a California resident, you have the right to:
- Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Delete: Request deletion of your personal information (subject to certain exceptions)
- Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
- Non-Discrimination: Not be discriminated against for exercising your privacy rights
To exercise these rights, contact us at info@blackbearrestorationca.com or call 800-773-1747.
General Privacy Rights (All Users)
You may:
- Update or correct your personal information by contacting us
- Opt out of marketing emails by clicking "unsubscribe" in any promotional email
- Opt out of SMS messages by replying STOP
- Request access to the personal information we hold about you
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, insurance companies). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out: